Howard Z. - Nassau, NY
Let me start by saying This place is amazing. It Has the best customer service you can imagine. When i first went to the store even with Chris not there i was treated with best and greatest service. Chris spent numerous times answering emails and messages from me. He felt bad that he was not there when i first came and spent an hour on the phone with me answering any questions I had on the bicycle i was interested in. This is by no means a regular store. What i mean by that, is that yes of course it is a business and they need to make some money but i never felt i was talked into needing anything I didnt want or had a use for. Also what is different about this store, is that it is not a typical store front. You need to call or email and make an appointment. Some people may feel turned off by that but let me explain. In my situation and experience i think it is actually a better set up that you make an appointment. Why ?
Well, as I stated earlier, and keep repeating, this company, and Chris go far beyond in customer service what any other place does, trust me. When you make an appointment, Chris or his associates are able to devote their entire attention to you and your questions. How can you get any better than that ? One thing is that you may think because it's a personal appointment that they may try to talk you into buying something that you do not need. This is not the case and the total opposite. Chris explains any questions and options you may be interested in doing. For me, i really wanted a front and back light integrated into the bicycle which would run off the the bike battery. He contacted the Currie's technical support, that being my bicycle's brand, to see if it was possible. Sure enough, he found a way to get it done. Also, they let you test out any bicycle they have in stock. There was a few other options i wanted to change, such as a more comfortable seat for long rides, handle bar grips, a very good horn, an accessory bag, and attached tire pump, and a few other things. Chris helped make the process easy and made several recommendations. He knew from the start i did my research on this bicycle and any question i had that he didnt know right away, he made sure to find out quickly and responded back almost instantly. This really is a special place. I know there might be a few other places in NYC or what not that sell similar bicycles but I assure you that you will not receive the same customer support. Also, his pricing is very competitive. After you make your purchase Chris will personally deliver the bicycle to you if you are somewhat local and further explain any questions you may have.
I really felt that Chris's goal was to make me happy and feel great about the purchase. I never once felt that it seemed he only cared about making a profit or extra money.
In conclusion this store gets an A+++++++ from me in price and service and support. The owner Chris went way above and beyond to meet my personal needs on this bicycle. There is no doubt this is a top notch company. I wish every other place and company I have dealt with and that I will deal with show the same service to its customers how Chris and his company do.